Terms & Privacy

Terms And Conditions

These Terms & Conditions “Terms” govern your access to and use of the OCA DISTRIBUTION SDN BHD website and any purchase of products through our website.

By using this website, you agree to be bound by these Terms.

1. About Us

This website is operated by OCA DISTRIBUTION SDN BHD (“OCA”, “we”, “our”, or “us”). References to “you” and “your” mean the website visitor, customer, or user of our website and services.

2. Website Use

You agree to use this website only for lawful purposes and in a manner that does not:

violate any applicable laws or regulations.
infringe the rights of others.
interfere with the website’s operation or security.
introduce malware, malicious code, or harmful content.
misuse any contact forms, account functions, or checkout process.

We reserve the right to restrict or terminate access to the website if we believe there has been misuse, fraud, abuse, or any breach of these Terms.

3. Product Information

We aim to ensure that product descriptions, images, specifications, pricing, and availability are as accurate as reasonably possible. However:

product colors may appear differently depending on device or screen settings.
packaging or presentation may vary from images shown.
certain descriptions may be updated from time to time.
errors or omissions may occasionally occur.

We reserve the right to correct any inaccuracies, update product information, or remove products without prior notice.

4. Orders

All orders placed through our website are subject to acceptance by us.

After you place an order, you may receive an order confirmation. This does not necessarily mean that your order has been finally accepted. We reserve the right to:

refuse or cancel an order
limit quantities purchased
reject suspected fraudulent or unauthorized transactions
request additional information before processing an order.

If an order cannot be fulfilled, we will contact you using the information provided.

5. Pricing

All prices displayed on the website are shown in the applicable currency indicated on the website and are subject to change without prior notice.

While we make reasonable efforts to ensure pricing accuracy, errors may occur. If a pricing error is identified:

we may cancel the affected order before dispatch; and
we will notify you and, where appropriate, issue a refund if payment has already been made.

6. Payment

Payment must be made through the payment methods made available on our website at checkout.

By submitting payment information, you confirm that:

you are authorized to use the selected payment method.
the information provided is accurate and complete.
the transaction is lawful and authorized.

We do not store full payment card details unless expressly stated and supported by the relevant payment provider.

7. Shipping and Delivery

Shipping timelines, shipping fees, and delivery estimates are subject to our Shipping Policy.

Delivery times are estimates only and may be affected by factors outside our control, including courier service disruptions, weather conditions, peak periods, or remote-area logistics.

Risk in the goods may pass to you upon delivery, subject to applicable law and the nature of the issue raised.

8. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are subject to our Return & Refund Policy.

Please review that policy carefully before making a purchase. Nothing in these Terms is intended to exclude any rights that cannot lawfully be excluded.

9. Promotions, Discount Codes, and Campaigns

From time to time, we may offer promotions, discount codes, vouchers, bundles, gifts, or campaign-based pricing.

Unless otherwise stated:

only one promotion or code may be used per order;
promotions cannot be exchanged for cash;
promotions may be subject to validity periods, stock limits, and specific terms;
We reserve the right to modify, suspend, or withdraw promotions at any time.

If misuse, abuse, or fraudulent redemption is suspected, we may cancel the affected order or promotion.

10. Intellectual Property

All content on this website, including but not limited to:

text
product descriptions
logos
graphics
icons
layout
images
videos
designs
branding elements

is owned by or licensed to OCA unless otherwise stated.

You may not reproduce, copy, distribute, modify, republish, transmit, display, or commercially exploit any content from this website without our prior written permission.

11. User Submissions

If you submit any enquiry, review, feedback, comment, image, message, or other content to us, you agree that:

your submission does not infringe the rights of any third party;
your submission is not unlawful, defamatory, abusive, misleading, or harmful;
we may use or respond to your submission for customer service, operational, or business purposes.

We reserve the right to remove or disregard submissions that we consider inappropriate.

12. Partner and Business Enquiries

Where you submit a brand-owner, supplier, or partnership enquiry through our website, submission of the enquiry does not create any agency, distribution, supply, exclusivity, or other commercial relationship unless and until both parties separately agree in writing.

We reserve the right to review, accept, decline, or defer any proposal at our sole discretion.

13. Limitation of Liability

To the fullest extent permitted by applicable law:

this website and its contents are provided on an “as is” and “as available” basis.
we do not guarantee uninterrupted, error-free, or virus-free operation of the website.
We are not liable for indirect, incidental, special, or consequential losses arising out of the use of this website or inability to use it.

Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable law.

14. Indemnity

You agree to indemnify and hold harmless OCA, its directors, employees, representatives, and service providers from and against claims, losses, liabilities, costs, and expenses arising from:

your misuse of the website.
your breach of these Terms.
your violation of any law or third-party rights.

15. Suspension and Termination

We reserve the right, without prior notice, to suspend, restrict, or terminate access to all or part of the website if we reasonably believe there has been a breach of these Terms or misuse of the website.

16. Force Majeure

We will not be responsible for delay or failure to perform obligations where such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, strikes, service disruptions, system failures, courier interruptions, pandemics, or government actions.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia, unless otherwise required by mandatory applicable law.

18. Changes to These Terms

We may revise these Terms from time to time. Any updated version will be posted on this page. Continued use of the website after any revision constitutes acceptance of the revised Terms.

19. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us at:

OCA DISTRIBUTION SDN BHD
Email: online@ocadistributionsb.com
Phone / WhatsApp: +60 12 613 2276

Address:　J-1-11, Kuchai Business Park, Jalan 1/127 Off Jalan Kuchai Lama, 58200, KL.
Website: https://www.ocadistributionsb.com/

This Privacy Policy describes how OCA DISTRIBUTION SDN BHD (“OCA”, “we”, “our”, or “us”) collects, uses, discloses, stores, and protects your personal data when you visit our website, purchase products, submit enquiries, apply to become a business partner, or otherwise interact with us through our website, email, WhatsApp, social media, or other communication channels.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

our website and related web pages;
online store and checkout processes;
customer service communications;
contact forms and enquiry forms;
partner, supplier, or brand-owner submissions;
marketing, promotional, and campaign-related communications;
any other digital interactions with OCA through our official channels.

This Privacy Policy applies to personal data of customers, prospective customers, business partners, suppliers, brand owners, website visitors, and other external parties who provide personal data to us or whose personal data we collect in the course of our business operations.

2. Types of Personal Data We May Collect

Depending on how you interact with us, we may collect and process the following categories of personal data:

2.1 Identity and contact information

full name
company name
business registration details, where applicable
email address
telephone or mobile number
billing address
delivery address

2.2 Transaction and order information

products purchased
order number
payment status
shipping and delivery details
return, refund, and exchange records
customer support records relating to your order

2.3 Account and communication information

login or account details, if any
enquiry details submitted via forms
WhatsApp or email communication history
product preferences
promotional participation and redemption details

2.4 Technical and website usage information

IP address
browser type
device information
pages visited
time spent on pages
referral sources
cookies and similar tracking information
website interaction data

2.5 Business and partnership information

If you submit a partnership, distribution, supplier, or brand-owner enquiry, we may collect:

company profile information
product or brand information
business contact details
market and category information
relevant documents or supporting materials you provide

3. How We Collect Your Personal Data

We may collect your personal data in the following ways:

when you browse or interact with our website
when you place an order through our website
when you contact us by email, contact form, WhatsApp, or phone
when you subscribe to newsletters, updates, or promotions
when you submit a partnership or business enquiry
when you participate in our campaigns, offers, or promotional activities
when cookies and analytics technologies collect website usage information
when third-party service providers provide necessary transaction or fulfilment information
when information is lawfully obtained from public or business sources for legitimate business purposes

4. Purposes for Which We Use Your Personal Data

We may use your personal data for one or more of the following purposes:

4.1 To provide our products and services

process and manage your orders;
arrange shipment and delivery;
confirm transactions;
provide after-sales support;
manage returns, refunds, and exchanges.

4.2 To communicate with you

respond to your questions or requests;
provide product information;
send order confirmations and delivery updates;
follow up on customer service matters;
respond to partnership or business enquiries.

4.3 To improve customer experience

personalise your website experience;
improve website usability and content;
better understand customer preferences;
enhance our product offering and service quality.

4.4 For marketing and promotional purposes

send updates, promotions, special offers, or campaign information;
inform you about new product launches;
provide educational or marketing content;
conduct basic customer segmentation for relevant communications,
provided always that such use is permitted by applicable law and, where required, subject to your consent.

4.5 For business operations and administration

maintain records;
manage internal reporting;
detect and prevent fraud, abuse, or misuse;
enforce our website terms;
protect our business interests;
support audits, compliance, and operational controls.

4.6 For business relationship evaluation

Where relevant for supplier, partner, or brand-owner onboarding, we may review information reasonably necessary to evaluate potential business relationships, commercial suitability, and operational fit.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to collect technical and behavioural information.

We use these technologies to:

keep the website functioning properly;
remember user preferences;
understand how visitors use our website;
improve website performance;
support analytics, advertising, and remarketing activities where applicable.

Cookies may collect information such as your IP address, browser type, device type, pages viewed, and session behaviour. The reference privacy policy you shared also uses cookies to track website activity, improve website content, record preferences, and support user experience.

You may disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

6. Disclosure and Sharing of Personal Data

We do not sell or rent your personal data to third parties for their independent marketing purposes.

We may disclose or share your personal data only where reasonably necessary, including with:

payment gateway providers;
shipping, courier, logistics, or fulfilment partners;
website hosting providers;
IT support and software service providers;
communication platform providers;
analytics and marketing service providers;
professional advisers, where necessary;
authorities, regulators, courts, or enforcement bodies where required by law.

The reference policy you shared similarly states that personal data may be shared where necessary for regular business operations or to provide services and support, including external service providers such as financial, IT, communication, consultancy, and security-related service providers.

Any such sharing will be limited to what is reasonably necessary for the relevant purpose.

7. Cross-Border Transfer of Personal Data

Some of our service providers, systems, or cloud-based tools may store or process information outside Malaysia. The reference policy you shared expressly notes that personal information may be transferred to and maintained on systems outside the user’s jurisdiction, and that safeguards should be in place.

Where cross-border processing occurs, we will take reasonable steps to ensure that your personal data is handled securely and in a manner consistent with this Privacy Policy and applicable legal requirements.

8. Security of Personal Data

We take reasonable technical, administrative, and organisational measures to safeguard your personal data against accidental loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Such measures may include:

restricted access to data;
password-protected systems;
limited staff access on a need-to-know basis;
secure service providers and payment systems;
reasonable internal controls for data handling.

The reference privacy policy also states that personal data should be processed securely and access limited to authorised personnel with a clear business need.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Retention of Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

fulfilling orders and providing customer support;
maintaining business and transaction records;
handling returns, disputes, or warranty-related matters;
complying with legal, tax, accounting, or regulatory obligations;
protecting our legitimate business interests.

The reference privacy policy likewise provides that personal data may be retained as long as necessary for the legitimate purpose of processing and as long as required by law.

When personal data is no longer needed, we will take reasonable steps to delete, destroy, anonymise, or securely archive it as appropriate.

10. Your Choices and Rights

Subject to applicable law, you may request to:

access your personal data;
correct inaccurate or incomplete information;
withdraw consent for certain uses, where processing is based on consent;
request that we limit or stop certain processing;
opt out of marketing communications.

If you wish to stop receiving promotional messages from us, you may contact us directly or use any unsubscribe method provided in the communication.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, services, social media platforms, or payment providers. The reference policy also clarifies that it does not govern privacy practices of third-party websites or services accessible through the site.

We are not responsible for the privacy, security, or content practices of such third parties. We encourage you to review their privacy policies before providing any personal data.

12. Children’s Privacy

Our website and services are not directed at children, and we do not knowingly collect personal data from minors without appropriate authority or lawful basis.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or service-related changes. The reference policy you shared also states that updates may be made and that users should review the policy periodically.

Any updated version will be posted on this page with the revised effective date. Your continued use of the website after any update constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us at:

OCA DISTRIBUTION SDN BHD
Email: online@ocadistributionsb.com
Phone / WhatsApp: +60 126132276
Address:J-1-11, Kuchai Business Park, Jalan 1/127 Off Jalan Kuchai Lama, 58200, KL.
Website: https://www.ocadistributionsb.com/