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Return, Refund & Shipping Policy

> Return And Refund Policy
> Shipping Policy

Return And Refund Policy

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At OCA DISTRIBUTION SDN BHD, we strive to ensure all products delivered meet our quality standards. If you are not satisfied with your purchase, you may request a return or exchange under the following conditions:

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1. Eligibility for Returns

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  • Items must be returned within 10 days from the date of delivery

  • Products must be unused, in original condition, and with original packaging

  • Proof of purchase (order number, receipt, invoice) is required

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2. Damaged or Defective Items

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If you receive a defective or damaged item:

  • Please contact us within 48 hours of receiving the item

  • Provide photos/videos for verification

  • We will arrange replacement or refund accordingly

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3. Non-Returnable Items

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The following items are not eligible for return:

  • Used or damaged items (not due to manufacturing defect)

  • Products without original packaging

  • Clearance or promotional items (if stated)

 

4. Refund Process

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  • Contact our customer service via WhatsApp at (Phone number) or via email at (email)

  • Provide photo evidence and invoice number where applicable. 

  • Refunds will be processed within 7–14 working days after approval

  • Refunds will be made via the original payment method within 10 working days.

  • Once the request has been approved, return the products to the following address:

  • After the return products have been checked, refunds will be received within 10 days after the confirmation.

 

5. Return Shipping

  • For defective items: shipping will be covered by us

  • For change-of-mind returns: customer bears shipping cost

 

6. Contact Us

For any return request, please contact:
📧 Email: online@ocadistributionsb.com
📱 WhatsApp: +60 12-613 2276

Shipping Policy

 

​At OCA DISTRIBUTION SDN BHD, we aim to ensure a smooth and reliable delivery experience for all customers.

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1. Delivery Coverage

We currently provide delivery services across:

  • Malaysia (West & East Malaysia)

  • Singapore (limited service)

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2. Delivery Schedule

  • Deliveries are carried out from Monday to Friday

  • No deliveries on ​public holidays

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3. Delivery Time

After your order has been shipped:

  • West Malaysia (Peninsular): 2–5 working days

  • East Malaysia (Sabah & Sarawak): 5–10 working days

​Once your order has been shipped, a tracking number will be provided via email or WhatsApp. 

It is highly recommended to track your parcel status in real-time via the EasyParcel tracking system to know when an attempt has been made. 

*Delivery timelines are estimates and may vary depending on courier services and location.

 

4. Shipping Fees

  • Shipping fees will be calculated at checkout.

  • Free shipping promotions may apply during campaigns.​

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5. Change of Delivery Details

  • Changes to delivery address are not allowed after payment has been made.

  • Please ensure all delivery details are accurate before completing your order.

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6. Delivery Attempts

  • The courier will attempt delivery up to two (2) - three (3) times.

  • If delivery is unsuccessful after two - three attempts:

    • The order may be cancelled.

    • The customer will bear any delivery-related costs incurred (including shipping fees and return charges).

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7. Delayed or Missing Orders

Delivery may be delayed due to:

  • Courier issues

  • Weather conditions

  • Peak seasons

  • Public Holidays

We will do our best to assist in tracking and resolving any issues.

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If you have not received your order within 3–7 working days after receiving your tracking number, please contact us for assistance:

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📧 Email: online@distributionsb.com
📱 WhatsApp: +60 12-6132276

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