Frequently Asked Questions (FAQ)

Shopping, Payments & Promotions

Q1. What payment methods do you accept?
We accept FPX, credit/debit cards, and selected e-wallets (depending on checkout availability).

Q2. Is it safe to make payment on your website?
Yes, all payments are processed through secure and trusted payment gateways.

Q3. Do you offer discounts or promotions?
Yes, we regularly offer promotions. Please follow our website or social media for the latest updates.

Q4. Can I use multiple discounts or promo codes?
Only one promotion or discount code can be applied per order unless stated otherwise.

Q1. Can I return my product if I am not satisfied?

Yes, please refer to our Return & Refund Policy for full details.

Q2. What condition must the item be in for return?
Items must be unused, in original condition, and with original packaging.

Q3. How long does the refund process take?
Refunds are processed within 7–14 working days after approval.

Q4. Who pays for return shipping?
For defective items, we will cover the cost. For change-of-mind returns, shipping is borne by the customer.

Q1. How long does delivery take?
West Malaysia: 3–7 working days
East Malaysia: 5– 10 working days

Q2. When will my order be shipped?
Orders are processed within 1–3 working days after payment confirmation.

Q3. Will I receive a tracking number?
Yes, a tracking number will be provided once your order has been shipped.

It is highly recommended to track your parcel status in real-time via the EasyParcel tracking system to know when an attempt has been made.

Q4. Do you ship to East Malaysia?
Yes, we ship nationwide including Sabah and Sarawak.

Q5. What if my delivery is delayed?
Delays may occur due to courier or external factors. Please contact us for assistance.

📧 Email: online@ocadistributionsb.com
📱 WhatsApp: +60 12-613 2276